Returns & Refunds Policy

Last updated: June 2026

I hope you love your order! Every item is handmade with care, but if something isn't right, please get in touch and I'll do my best to help.

As a small handmade business, I do not accept returns or exchanges unless an item arrives faulty, damaged or not as described.

Damaged or Faulty Items

If your order arrives damaged or develops a fault due to a manufacturing issue, please contact me within 14 days of receiving your order at frogorangeclay@gmail.com or via this form.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

I’ll do my best to put things right. Depending on the circumstances, I may offer a repair, replacement or refund.

Earrings & Hygiene

For hygiene reasons, I am unable to accept returns on earrings.

If you have any questions before purchasing, please get in touch and I'll be happy to help.

Custom & Personalised Orders

Custom-made or personalised items are created especially for you and cannot usually be cancelled or returned unless they arrive damaged or faulty.

Refund Processing

Where a refund is agreed, it will be processed using your original payment method as soon as possible after the returned item has been received and inspected.

Questions?

If you have any concerns about your order, please contact me. I always aim to resolve any issues fairly and as quickly as possible.